Defence Mess & Hospitality Leader

Compass Group UK; Grantham; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Free meals on duty

Free onsite parking

Contributory pension scheme

Career development programs

Healthcare benefits

Employee discounts

Wellness programs

Job summary

Compass Group UK, ESS division, invites applications for a Mess Manager at RAF Cranwell. The role leads catering, hospitality and soft FM to ensure excellent service, compliance, and a premium customer experience in a Defence setting.

The successful candidate will oversee day‑to‑day operations, manage budgets, schedules and staff, and build strong client relationships to exceed expectations in a high‑profile environment.

Qualifications

• Proven experience as Mess Manager, Hospitality Manager, Catering Manager, or similar leadership role.
• Experience working within Defence, military, hospitality, catering, or facilities management environments is desirable.
• Budgeting and cost control experience is essential.
• Strong leadership with the ability to develop and motivate teams.
• Excellent customer service and hospitality operations knowledge.

Responsibilities

• Lead and manage all Mess operations including catering, hospitality, and front‑of‑house services.
• Oversee day‑to‑day soft FM service delivery ensuring quality, efficiency and customer satisfaction.
• Serve as primary client contact, building strong relationships and exceeding expectations.
• Deliver high standards across daily Mess services, formal functions and events.
• Manage client feedback and surveys to drive continuous improvement initiatives.
• Promote facilities and services to create a welcoming, professional environment.
• Identify opportunities to enhance service delivery and maximise revenue.
• Plan budgets, forecast, and provide financial reporting.
• Schedule staffing levels, rotas and resources to meet operational needs.
• Collaborate with internal departments for seamless event planning and delivery.
• Maintain Health & Safety, Food Safety, and Defence sector compliance.

Skills

Leadership

Budgeting

Customer service

Hospitality operations

Team management

IT skills

Tools

Microsoft Office

Job description

Compass Group UK, ESS division, invites applications for a Mess Manager at RAF Cranwell. The role leads catering, hospitality and soft FM to ensure excellent service, compliance, and a premium customer experience in a Defence setting.

The successful candidate will oversee day‑to‑day operations, manage budgets, schedules and staff, and build strong client relationships to exceed expectations in a high‑profile environment.