Guest Experience Concierge - Front Desk & F&B

Kew Green Hotels; Warwick; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounts on stays

Gym & leisure access

Wellbeing support

Apprenticeships funding

Internal development programmes

Job summary

Kew Green Hotels is seeking a friendly Guest Service Assistant to join our team in Warwick. You’ll receive comprehensive training to work across all guest-facing areas from reception to food and beverage, kicking off a career in hospitality.

You'll help deliver outstanding service, build guest relationships, and maintain clean, welcoming spaces while supporting brand standards and our development programs.

Qualifications

• Genuine passion for people and hospitality.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Communication skills

Teamwork

Proactive approach

Tech-savvy

Tools

MS Office

Job description

Kew Green Hotels is seeking a friendly Guest Service Assistant to join our team in Warwick. You’ll receive comprehensive training to work across all guest-facing areas from reception to food and beverage, kicking off a career in hospitality.

You'll help deliver outstanding service, build guest relationships, and maintain clean, welcoming spaces while supporting brand standards and our development programs.