Guest Experience Concierge — Front Desk

WeWork; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

WeWork in London is seeking a Front Desk Associate to be the welcoming face of our hospitality team. You will greet members and guests, handle inquiries, and support daily front desk operations with warmth and professionalism.

The role focuses on building relationships, learning member needs, and promoting WeWork products and services while upholding our brand values in a fast-paced, collaborative environment.

Qualifications

• You’re a people-person with outstanding interpersonal skills.
• Strong verbal and written communication abilities.
• You’re comfortable representing the brand in person.
• Able to multitask while prioritizing the member experience.
• Experience in hospitality or customer service is preferred but not required.

Responsibilities

• Greet members and guests with a warm, welcoming demeanor.
• Cover the front desk during business hours and act as on-site contact.
• Assist with mail handling and building operations.
• Promote WeWork products and services to members and guests.
• Maintain a tidy front desk and support a collaborative team.

Skills

People skills

Interpersonal skills

Brand ambassador

Multitasking

Basic computer skills

Education

Secondary school certificate

Job description

WeWork in London is seeking a Front Desk Associate to be the welcoming face of our hospitality team. You will greet members and guests, handle inquiries, and support daily front desk operations with warmth and professionalism.

The role focuses on building relationships, learning member needs, and promoting WeWork products and services while upholding our brand values in a fast-paced, collaborative environment.