Whatever/Whenever Guest Experience Agent

W Hotels; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Meals in Green Room canteen

Service Charge paid monthly

Training resources and cross exposure

Job summary

W London in Soho, part of Marriott International, is seeking an enthusiastic Welcome Desk team member to support daily front desk operations and guest services.

You will be the go-to expert on hotel facilities, local insights, and Whatever/Whenever experiences, ensuring seamless check-ins, room assignments, and guest requests. Join a dynamic team with comprehensive benefits and ongoing training opportunities.

Responsibilities

• Process all guest check-ins and check outs
• Assigning rooms and issuing and activating room keys
• Process all payment types such as room charges, cash, checks, debit, or credit
• Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
• Run daily reports, identify any special requests, and check reports for accuracy

Job description

W London in Soho, part of Marriott International, is seeking an enthusiastic Welcome Desk team member to support daily front desk operations and guest services.

You will be the go-to expert on hotel facilities, local insights, and Whatever/Whenever experiences, ensuring seamless check-ins, room assignments, and guest requests. Join a dynamic team with comprehensive benefits and ongoing training opportunities.