Spa Guest Experience Specialist

Irvine Company; Newport; On-site; GBP 14,000 - 19,000; Full time

Job summary

Irvine Company through The Resort at Pelican Hill is seeking a Spa/Locker Room Attendant to deliver exceptional guest service and support spa operations. You will help maintain a clean, safe, and welcoming environment and assist with guest questions, check-ins, and retail sales using SpaSoft.

The role requires flexibility for morning, evening, weekends, and holidays, with full-time benefits including health coverage and 401(k).

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Provide and ensure a safe friendly and clean environment for each Guest.
• Be conscientious of the Guests' needs and surroundings.
• Perform laundry duties ensuring robes and linen are stocked.
• Stock supplies throughout the spa for Guest and employees.
• Cleaning and stocking of showers restrooms and locker areas.
• Answer phones schedule services and assist Guests with any questions about their visit and hotel amenities.
• Check Guests in for their spa services and check out at the end of their stay.
• Sell products spa services and gift cards and using our point of sale system SpaSoft.
• Cross promote services in all departments of the spa and hotel.
• Take ownership in resolving Guest concerns and or issues with patience efficiency and professionalism.
• Balance cash drawers as needed.
• Communicate and listen effectively with Management Supervisors Employees and Guests.
• Restocks retain merchandise and guest supplies throughout the entire spa area
• Maintains facility during shift
• Reconciles and balances daily sales at close of shift
• Maintain a professional appearance by complying with the dress code.
• Ability to work morning evening weekend and holiday shifts as required by operational needs.

Education

High School Diploma or equivalent

Job description

Irvine Company through The Resort at Pelican Hill is seeking a Spa/Locker Room Attendant to deliver exceptional guest service and support spa operations. You will help maintain a clean, safe, and welcoming environment and assist with guest questions, check-ins, and retail sales using SpaSoft.

The role requires flexibility for morning, evening, weekends, and holidays, with full-time benefits including health coverage and 401(k).