Guest Experience Concierge

Mount Royal Hotel Edinburgh by The Unlimited Collection; Leicester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Career opportunities

On-the-job training

Staff incentives

Job summary

The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging receptionist to deliver service excellence. You will report to the Assistant Front Office Manager, working to provide guests with memorable experiences of the city.

Key duties include welcoming guests, providing knowledgeable service, completing daily tasks, collaborating with the team, and proactively addressing guest needs with a friendly, professional approach.

Qualifications

• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organize yourself to meet guest expectations.
• A good command of English is essential; a second language is advantageous.

Responsibilities

• Give guests a warm welcome and create a lasting first impression.
• Provide exceptional service with knowledge of products, services and facilities.
• Ensure daily tasks are completed efficiently and accurately.
• Collaborate with colleagues to deliver engaging experiences.
• Anticipate guest needs and respond resourcefully.

Skills

Guest engagement

Guest experience

IT systems

Communication

English fluency

Job description

The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging receptionist to deliver service excellence. You will report to the Assistant Front Office Manager, working to provide guests with memorable experiences of the city.

Key duties include welcoming guests, providing knowledgeable service, completing daily tasks, collaborating with the team, and proactively addressing guest needs with a friendly, professional approach.