Guest Experience Ambassador - Front Desk

Mount Royal Hotel Edinburgh by The Unlimited Collection; City of Edinburgh; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Genuine career opportunities

On the job training

Staff incentives

Job summary

Mount Royal Hotel Edinburgh by The Unlimited Collection is a hospitality property seeking a charming receptionist with a passion for service excellence. You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.

The role emphasizes welcoming guests, delivering excellent service, and collaborating with teammates to maintain high standards of guest care. English proficiency and strong engagement skills are essential.

Qualifications

• Excellent guest engagement skills
• An ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• The ability to communicate and organize yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

Responsibilities

• Giving our guests a memorable welcome and lasting impression
• Providing exceptional service by demonstrating full knowledge of our products, services and facilities
• Ensuring that the daily task list is completed effectively
• Working collaboratively with your colleagues to deliver captivating experiences
• Taking initiative in accommodating our guests needs in a resourceful manner

Skills

Guest engagement

English proficiency

IT systems

Communication skills

Job description

Mount Royal Hotel Edinburgh by The Unlimited Collection is a hospitality property seeking a charming receptionist with a passion for service excellence. You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.

The role emphasizes welcoming guests, delivering excellent service, and collaborating with teammates to maintain high standards of guest care. English proficiency and strong engagement skills are essential.