Guest Experience Concierge - Front Desk

Mount Royal Hotel Edinburgh; City of Edinburgh; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Career opportunities

Online learning platform

Staff incentives

Job summary

Mount Royal Hotel Edinburgh by The Unlimited Collection is seeking a charming and engaging Receptionist with a passion for service excellence. You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.

We value excellent guest engagement, teamwork, and the ability to learn IT systems quickly. English is essential, and a second language is advantageous in this role located at our Edinburgh property.

Qualifications

• Excellent guest engagement skills.
• Ability to bring the guest experience to life.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and stay organized for guest expectations.
• English proficiency is essential; second language is advantageous.

Responsibilities

• Giving our guests a memorable welcome and lasting impression.
• Providing exceptional service by demonstrating full knowledge of our products, services and facilities.
• Ensuring that the daily task list is completed effectively.
• Working collaboratively with your colleagues to deliver captivating experiences.
• Taking initiative in accommodating our guests needs in a resourceful manner.

Skills

Guest engagement

Hospitality service

IT systems

Communication

Job description

Mount Royal Hotel Edinburgh by The Unlimited Collection is seeking a charming and engaging Receptionist with a passion for service excellence. You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.

We value excellent guest engagement, teamwork, and the ability to learn IT systems quickly. English is essential, and a second language is advantageous in this role located at our Edinburgh property.