Guest Experience Concierge

The Clermont Victoria

City of Westminster

On-site

GBP 26,000 - 29,000

Full time

6 days ago
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Benefits offered by this job

Salary access before payday
Discounts & Perks
Refer a Friend bonus
Interest-free loans
Mental & Physical Well-being
On-Site Mental Health First Aiders
24/7 Employee Assistance Line
Be Well Platform
Gym Discounts
Recognition & Community

Job summary

The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.

As a Guest Service Executive, you will play a vital role in helping guests maximize their experience. Whether it's providing directions, making theatre bookings, delivering luggage, securing restaurant reservations, or presenting guest

Qualifications

  • Excellent communication skills in written and spoken English.
  • Empathy and understanding when engaging with guests.
  • Proactive approach to problem-solving to ensure guests feel valued.
  • Strong interpersonal skills that foster a welcoming atmosphere.
  • Adaptability to thrive in a fast-paced environment.
  • Genuine desire to create extraordinary moments and enhance guest experiences.

Responsibilities

  • Provide directions and theatre bookings for guests.
  • Deliver luggage and secure restaurant reservations as required.
  • Present guest amenities to guests and assist across departments to ensure exceptional experiences throughout the stay.

Job description

The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.

As a Guest Service Executive, you will play a vital role in helping guests maximize their experience. Whether it's providing directions, making theatre bookings, delivering luggage, securing restaurant reservations, or presenting guest

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