Guest Experience Concierge

The Clermont Victoria; City of Westminster; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Salary access before payday

Discounts & Perks

Refer a Friend bonus

Interest-free loans

Mental & Physical Well-being

On-Site Mental Health First Aiders

24/7 Employee Assistance Line

Be Well Platform

Gym Discounts

Recognition & Community

Job summary

The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.

As a Guest Service Executive, you will play a vital role in helping guests maximize their experience. Whether it's providing directions, making theatre bookings, delivering luggage, securing restaurant reservations, or presenting guest

Qualifications

• Excellent communication skills in written and spoken English.
• Empathy and understanding when engaging with guests.
• Proactive approach to problem-solving to ensure guests feel valued.
• Strong interpersonal skills that foster a welcoming atmosphere.
• Adaptability to thrive in a fast-paced environment.
• Genuine desire to create extraordinary moments and enhance guest experiences.

Responsibilities

• Provide directions and theatre bookings for guests.
• Deliver luggage and secure restaurant reservations as required.
• Present guest amenities to guests and assist across departments to ensure exceptional experiences throughout the stay.

Job description

The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.

As a Guest Service Executive, you will play a vital role in helping guests maximize their experience. Whether it's providing directions, making theatre bookings, delivering luggage, securing restaurant reservations, or presenting guest