Guest Experience Concierge – Luxury London Hotel

Peoplebank; Greater London; On-site; GBP 41,328,000 - 46,838,000; Full time

Benefits offered by this job

Pension

Healthcare

Staff meals

Career development

Wellbeing programme

Job summary

Clermont Charing Cross is seeking a Guest Service Executive in London to enrich guests' visits with proactive, friendly service. You’ll assist with directions, bookings, luggage, and restaurant reservations, working across departments to ensure memorable experiences.

Offering hourly pay and a focus on guest satisfaction, the role emphasizes empathy, communication, and adaptability in a fast-paced hotel environment.

Qualifications

• Excellent communication skills in written and spoken English.
• Demonstrates empathy and understanding when engaging with guests.
• Proactive approach to solving problems and ensuring guests feel valued.
• Strong interpersonal skills that foster a welcoming atmosphere.
• Adapts quickly in a fast-paced environment to guest needs.
• Genuine desire to create extraordinary moments for guests.

Responsibilities

• Provide directions, theatre bookings, luggage delivery, restaurant reservations, and guest amenities.
• Collaborate with departments to ensure exceptional guest experiences throughout the stay.
• Assist guests to maximise their visit and enjoyment of London's offerings.
• Deliver thoughtful service and anticipate guest needs to enhance satisfaction.

Skills

Excellent communication

Empathy

Problem-solving

Interpersonal skills

Adaptability

Guest experience

Job description

Clermont Charing Cross is seeking a Guest Service Executive in London to enrich guests' visits with proactive, friendly service. You’ll assist with directions, bookings, luggage, and restaurant reservations, working across departments to ensure memorable experiences.

Offering hourly pay and a focus on guest satisfaction, the role emphasizes empathy, communication, and adaptability in a fast-paced hotel environment.