Guest Services & Concierge Team Member

Clermont Hotel Group; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Healthcare schemes

Pension

Staff meals on duty

Discounts on dining and hotel stays

Refer a Friend £1000

Interest-free loans (season ticket)

Job summary

The Clermont Victoria in London is seeking a friendly front-of-house team member to assist guests with directions, theatre bookings, luggage and restaurant reservations. You’ll be the face of the hotel, delivering memorable experiences in a fast-paced environment.

Contract: Flexible; Payment: Hourly (£13.50 per hour). We offer staff meals, healthcare schemes, a pension, and generous staff benefits, plus discounts, volunteering days and career development through our Clermont Academy.

Qualifications

• Experience in a fast-paced service environment.
• Willingness to learn and progress in hospitality.

Responsibilities

• Assist guests with requests, directions, theatre tickets, luggage, and restaurant reservations.
• Act as the front-line face of the hotel and create memorable guest experiences.
• Support guests to ensure smooth arrival, stay and departure.
• Collaborate with team to maintain high service standards.

Skills

Customer service

Front-line role

Empathy

Communication

Attention to detail

Team player

Adaptability

Job description

The Clermont Victoria

Contract: Flexible

Payment: Hourly

Salary: £13.50 per hour

The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.

What You’ll Be Doing

Are you the “go-to” person for the latest happenings in London? With a bold spirit and a passion for creating memorable moments, you will join a small but dynamic team dedicated to showcasing our vibrant city and ensuring our guests make the most of their visit.

In this role, you will assist guests with a variety of requests, from providing directions and booking theatre tickets to delivering luggage and arranging restaurant reservations. Every day brings new opportunities, and no two guests are the same! As the “face” of the hotel, you will be the reason our guests rave about their experience and choose to return.

What You’ll Bring

• A strong passion for delivering the highest levels of service, with a desire to learn, work hard, and progress
• Comfort in a front-line role, confidently engaging with guests and the public
• Empathy and the ability to build relationships, fostering a welcoming and inclusive atmosphere
• An open personality that is relaxed and natural in interactions, making guests feel at ease
• Strong attention to detail and accuracy in all tasks, ensuring guest satisfaction
• A demonstrable desire to pursue a career in hospitality and to contribute positively to the team dynamic
• Previous experience in a fast-paced service environment, showcasing adaptability and resilience

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.