Guest Experience Leader (Front Office & Nights)

Clermont Hotel Group; Greater London; On-site; GBP 33,000 - 45,000; Full time

Benefits offered by this job

Staff areas

Pension and healthcare

Career development

Job summary

The Clermont Victoria, a 345-bedroom luxury hotel in central London, is seeking an experienced Front Office Manager. You will lead Reception, Guest Relations, and Nights teams, coaching staff to deliver world-class hospitality and drive sales while maintaining budget controls.

Join a stylish, recently transformed 4-star property and help shape guest experiences through strong leadership, strategic planning, and collaboration with all departments.

Qualifications

• Experience leading front office teams in hospitality.
• Strong communication and guest-service focus.
• Ability to balance budgets and monitor performance.

Responsibilities

• Oversee Reception, Guest Relations and Nights teams.
• Lead training and development for team members.
• Drive sales and manage budgets to meet targets.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Team leadership

Attention to detail

Guest experience

Communication

Budgeting & analytics

Opera (nice to have)

Tools

Opera

Job description

The Clermont Victoria, a 345-bedroom luxury hotel in central London, is seeking an experienced Front Office Manager. You will lead Reception, Guest Relations, and Nights teams, coaching staff to deliver world-class hospitality and drive sales while maintaining budget controls.

Join a stylish, recently transformed 4-star property and help shape guest experiences through strong leadership, strategic planning, and collaboration with all departments.