Guest Services Executive

Clermont Hotel Group; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Staff meals on duty

Pension and healthcare schemes

People Promise support

Academy career development

Refer a Friend bonus

Employee assistance line

Job summary

The Clermont Charing Cross in London is seeking a Guest Service Executive to help guests maximise their experience, from directions to bookings and amenities during their stay.

Role involves collaborating with various departments to ensure exceptional guest experiences and a welcoming service culture in a fast-paced city hotel.

Qualifications

• Excellent communication skills, with proficiency in both written and spoken English.
• Customer service background in hospitality preferred.
• Empathy and understanding when engaging with guests.
• Proactive approach to problem-solving to ensure guests feel valued.

Responsibilities

• Assist guests with directions, theatre bookings, luggage, reservations and amenities.
• Collaborate with departments to ensure exceptional guest experiences during the stay.

Skills

Communication

Customer service

Empathy

Problem-solving

Interpersonal skills

Adaptability

Guest focus

Tools

Opera/Hotel PMS

Job description

The Clermont Charing Cross
Contract: Full Time
Payment: Hourly
Salary: £14.66 per hour

Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.

What You’ll Be Doing

Are you the go-to person for discovering the best experiences in London? If you have a bold passion for creating memorable moments and showcasing our vibrant city, we invite you to join our small but dynamic team dedicated to enhancing our guests' visits. As a Guest Service Executive, you will play a vital role in helping guests maximize their experience. Whether it’s providing directions, making theatre bookings, delivering luggage, securing restaurant reservations, or presenting guest amenities, every day will bring new challenges and opportunities. You will collaborate with various departments to ensure that we deliver exceptional guest experiences throughout every aspect of their stay.

What You’ll Bring

• Excellent communication skills, with proficiency in both written and spoken English
• Opera/hotel PMS Experience preferred
• Customer Service background in hospitality preferred
• The ability to demonstrate empathy and understanding when engaging with our guests
• A proactive approach to problem-solving, ensuring that every guest feels valued and attended to
• Strong interpersonal skills that foster a welcoming and inclusive atmosphere
• Adaptability to thrive in a fast-paced environment, responding to diverse guest needs
• A genuine desire to create extraordinary moments and enhance our guests’ experiences

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.