Guest Experience Concierge — Global Hospitality

Harri; England; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts: Marriott Discount

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Marriott is seeking a hospitality-focused individual to join our guest services team. You will welcome and assist guests at check-in/check-out, address inquiries, and coordinate with departments to fulfill requests, ensuring a smooth, memorable stay.

We offer competitive pay, access to perks and discounts, training, and opportunities for internal growth within Marriott's global network. Prior customer service experience is valued, with a minimum wage compensation as noted.

Qualifications

• Customer service experience preferred

Responsibilities

• Welcome and assist guests with check-in/check-out, ensuring a smooth experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to fulfill guest requests efficiently.
• Maintain high customer service by anticipating needs and exceeding expectations.
• Handle guest complaints with empathy and resolve issues to satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.

Job description

Marriott is seeking a hospitality-focused individual to join our guest services team. You will welcome and assist guests at check-in/check-out, address inquiries, and coordinate with departments to fulfill requests, ensuring a smooth, memorable stay.

We offer competitive pay, access to perks and discounts, training, and opportunities for internal growth within Marriott's global network. Prior customer service experience is valued, with a minimum wage compensation as noted.