Guest Experience & Checkout Specialist

Co-Operative Energy Ltd; Exhall; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Discounts

30–37 days annual leave

Health and wellbeing programmes

Full training and development plans

Enhanced maternity, paternity and?al?y

Job summary

OurCoop is seeking a Customer Service Assistant to help ensure a positive store experience for every customer. The role involves friendly interactions, efficient checkout, and keeping shelves stocked and the store inviting.

You will work with a team to provide excellent service, adapt to busy periods, and contribute to a welcoming, inclusive shop environment where customers feel valued every day.

Qualifications

• Customer-focused and deliver excellent store experiences.
• Able to listen, interact and communicate with customers and team members.
• Enthusiastic and resilient to support colleagues during demanding times.
• Confident with a friendly and approachable nature.

Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience.
• Providing customers with a speedy and convenient checkout process.
• Replenishing stock to ensure customers can purchase our wide variety of products.
• Ensuring the store is welcoming and presentable at all times.

Skills

Customer service

Communication

Teamwork

People skills

Job description

OurCoop is seeking a Customer Service Assistant to help ensure a positive store experience for every customer. The role involves friendly interactions, efficient checkout, and keeping shelves stocked and the store inviting.

You will work with a team to provide excellent service, adapt to busy periods, and contribute to a welcoming, inclusive shop environment where customers feel valued every day.