Guest Experience Champion - Front Desk & Service

Heeton Concept Hotels; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Service-based annual leave

Hotel discounts for staff and friends

Life assurance

Income protection

Employee assistance programme

Referral scheme

Heeton Rewards

Job summary

Heeton Concept Hotels is seeking a friendly Guest Service Assistant for our City Centre Liverpool location. You will warmly welcome guests, handle check‑in/check‑out efficiently, and promote loyalty programs while ensuring a smooth and memorable stay.

Responsibilities include handling bookings, upselling, and providing local tips. You will support a busy front desk, manage transactions, and maintain a high standard of service with a professional appearance.

Qualifications

• Excellent customer service skills.
• Fluent English.
• Hospitality experience is advantageous.

Responsibilities

• Welcome guests and manage check‑in/check‑out with efficiency.
• Promote Le Club loyalty program to guests.
• Take bookings and upsell services to enhance stays.
• Handle cash and card transactions securely.
• Provide local information and assist with guest requests.

Skills

Excellent customer service

Fluent English

Job description

Heeton Concept Hotels is seeking a friendly Guest Service Assistant for our City Centre Liverpool location. You will warmly welcome guests, handle check‑in/check‑out efficiently, and promote loyalty programs while ensuring a smooth and memorable stay.

Responsibilities include handling bookings, upselling, and providing local tips. You will support a busy front desk, manage transactions, and maintain a high standard of service with a professional appearance.