Guest Experience Champion: Front Desk (Maternity Cover)

inploi; Heythrop; On-site; GBP 11,000 - 19,000; Part time

Benefits offered by this job

Gym access

Discounted meals onsite

Pension scheme

28 days annual leave

Cycle to work

Employee assistance

Job summary

Warner Hotels is seeking a Front Office Team Member for Heythrop Park, offering part-time maternity cover. You will welcome guests, manage check-in/out, and promote hotel experiences to enhance stays. A warm, customer-focused attitude is essential to create memorable visits.

You’ll work as part of a close-knit team, maintaining high service standards and supporting events while enjoying benefits and development opportunities within Warner Hotels.

Qualifications

• Experience in front office or guest-facing roles is preferred.
• Ability to handle guest queries with warmth and professionalism.
• Familiarity with reservation systems and hotel CRM platforms.

Responsibilities

• Maintain smooth Front Office operations, resolving day-to-day issues with guidance from supervisors.
• Provide proactive guest support, information, and turnover of guest journey from arrival to departure.
• Uphold health, safety, hygiene and compliance standards within Front Office.
• Support revenue generation by promoting hotel experiences and upselling where appropriate.
• Escalate urgent matters to senior leaders to maintain guest satisfaction.
• Collaborate with hotel teams to support events and guest requirements.

Skills

Front desk operations

Reservation systems

Guest service

Upselling experiences

Tools

CRM platforms

Hotel management software

Job description

Warner Hotels is seeking a Front Office Team Member for Heythrop Park, offering part-time maternity cover. You will welcome guests, manage check-in/out, and promote hotel experiences to enhance stays. A warm, customer-focused attitude is essential to create memorable visits.

You’ll work as part of a close-knit team, maintaining high service standards and supporting events while enjoying benefits and development opportunities within Warner Hotels.