Front Office Team Member

Warner Hotels; Chipping Norton; On-site; GBP 12,398 - 17,908; Part time

Job summary

Heythrop Park, part of the Warner Hotels Group, invites applications for a Front Office Team Member on a maternity cover, part-time basis. The role focuses on guest information, check-in/out, and maximising sales opportunities while delivering friendly, knowledgeable service at reception and in holiday sales.

You will be part of a supportive team, ensuring a seamless guest journey, and will uphold health, safety, and compliance standards across the Front Office. Hospitality experience is welcome.

Qualifications

• Understanding of front-of-house operations, including check-in/out processes, guest journey touchpoints, and service standards.
• Awareness of hotel products, packages, and onsite experiences to confidently inform and upsell to guests.
• Knowledge of health, safety, and compliance procedures relevant to reception, guest areas, and emergency response.
• Familiarity with reservation systems, CRM platforms, and hotel management software.
• Experience working in a guest-facing role within hospitality, retail, leisure, or a similar customer-focused environment.

Responsibilities

• Maintain high front office standards and resolve day-to-day issues with guidance from management.
• Maintain a visible guest-facing presence to ensure guests feel welcomed and informed.
• Uphold health, safety, hygiene, and compliance standards in the Front Office.
• Support cost-efficient operations while preserving a high level of guest experience.
• Escalate urgent matters to senior leaders to maintain smooth operations.
• Collaborate with teams to support events and resolve issues during guest journeys.

Skills

Front Office ops

Guest service

Upselling

Tools

Reservation systems

CRM platforms

Hotel management software

Job description

Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.

MATERNITY COVER / PART TIME

Want to be the friendly face that shapes unforgettable stays fromfirst interaction to the last?

At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here,you’refree to be yourself, make an impact, and thrive in a tight-knit team that createstruly uniqueguest experiences.

At Warner Hotels,we’remore than just a place to stay,we’rea place where guests come to make memories, discover new experiences, and feeltruly caredfor.

AsFront Office Team Member,you’llplay a crucial role in bringing that magic to life.

Role Purpose

The Front Office Team Member will be preparing all necessary guest information ahead of check in and departure, maximising sales opportunities throughout their stay, and offering knowledgeable advice on the hotel’s experiences. As a valued member of our supportive team,you’llhave the opportunity to grow and develop your skills in delivering exceptional customer service, you will play an essential role in ensuring the smooth and efficient running of the Hotels Front Office Area. Across reception, holiday sales, you will be part of a team to guarantee an effortless guest journey from start to finish. You will also create a welcoming environment where guests feel comfortable speaking with you in confidence and are encouraged to book their next break.

Responsibilities

Operational Oversight

• Support the smooth and efficient running of the Front Office by maintaining high operational standards and resolving day‑day issues promptly, with guidance from senior managers when required.
• Use and maintain Front Office systems and equipment effectively to ensure a seamless guest journey.

Guest Experience

• Maintain a strong, visible presence in guest‑facing areas, providing proactive support and ensuring guests feel welcomed, informed, and cared for throughout their stay.

Health, Safety & Compliance

• Uphold all health, safety, hygiene, and compliance standards within the Front Office environment.
• Take responsibility during emergencies by following procedures for fire safety, first aid, and guest welfare.
• Complete incident reports accurately and elevate concerns when needed.

Financial Awareness

• Support cost‑efficient operations while ensuring the guest experience remains exceptional.
• Contribute to revenue generation by maximising sales opportunities and promoting hotel experiences confidently and informatively.

Communication

• Escalate urgent or sensitive matters promptly to senior leaders to maintain smooth operations and guest satisfaction.

Events & Problem Solving

• Work collaboratively with internal teams to support event or function requirements related to the guest journey.
• Respond decisively to issues or unexpected situations, minimising disruption and maintaining high service standards.

Behaviours, Skills & Experience

• Understanding of front‑of‑house operations, including check‑in/out processes, guest journey touchpoints, and service standards.
• Awareness of hotel products, packages, and onsite experiences to confidently inform and upsell to guests.
• Knowledge of health, safety, and compliance procedures relevant to reception, guest areas, and emergency response.
• Familiarity with reservation systems, CRM platforms, and hotel management software.
• Experience working in a guest‑facing role within hospitality, retail, leisure, or a similar customer‑focused environment.

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

Inclusion Statement

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: [e-mail]

Please note:

Unsolicited CV’s from agencies will not be considered