Guest Care F&B Assistant: Elevate Service

Leonardo Hotels; East Midlands; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Job summary

Leonardo Hotels is seeking a friendly F&B Assistant to provide exceptional guest care at the Derby Leonardo Hotel. You will address guest concerns promptly, work with colleagues across departments to elevate the guest experience, and comply with safety, data protection, and company policies.

A proactive communicator with a customer-first attitude will thrive in this role. You will engage in ongoing training, enjoy staff perks, and contribute to a welcoming hospitality environment across our UK &

Qualifications

• Experience delivering guest care in hospitality settings.
• Positive, proactive communicator with a customer-focused mindset.
• Ability to work effectively in a team and adapt to changing priorities.
• Willingness to participate in ongoing training and development.

Responsibilities

• Offer exceptional guest care at all times.
• Address guest concerns courteously and promptly.
• Collaborate with colleagues across departments to elevate guest experience.
• Operate in a safe and orderly manner and report hazards or incidents.
• Demonstrate familiarity with Leonardo Hotels products and standards.
• Utilize systems to complete tasks accurately and on time.
• Adhere to company policies, data protection and health & safety regulations.
• Complete reasonable requests from management or supervisors.

Job description

Leonardo Hotels is seeking a friendly F&B Assistant to provide exceptional guest care at the Derby Leonardo Hotel. You will address guest concerns promptly, work with colleagues across departments to elevate the guest experience, and comply with safety, data protection, and company policies.

A proactive communicator with a customer-first attitude will thrive in this role. You will engage in ongoing training, enjoy staff perks, and contribute to a welcoming hospitality environment across our UK &