Guest-Focused F&B Assistant — Elevate Hospitality

Leonardo Hotel Management (UK) Limited; Southampton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Room discounts

Recognition scheme

Referral scheme

Wellbeing calendar

Training programmes

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Food & Beverage Assistant to deliver exceptional guest care and contribute to a welcoming dining experience across Leonardo hotels in the UK. You will work closely with colleagues, follow safety procedures, and participate in ongoing training to uphold service standards.

We offer development opportunities, a supportive team culture, and perks such as room discounts and recognition schemes.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative.
• Friendly team player with the ability to work effectively and efficiently with others.

Responsibilities

• Offer exceptional guest care at all times.
• Address guest concerns courteously and promptly to ensure their satisfaction.
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently.
• Operate in a safe and orderly manner, promptly reporting hazards, accidents, losses, or damages to management.
• Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation.
• Engage in continuous learning and skill development to maintain service excellence.
• Utilise all relevant systems correctly to complete tasks in a timely manner.

Skills

Guest service passion

Positive attitude

Proactive mindset

Team player

Confident communicator

Tools

Hospitality systems

Job description

Leonardo Hotel Management (UK) Limited is seeking a Food & Beverage Assistant to deliver exceptional guest care and contribute to a welcoming dining experience across Leonardo hotels in the UK. You will work closely with colleagues, follow safety procedures, and participate in ongoing training to uphold service standards.

We offer development opportunities, a supportive team culture, and perks such as room discounts and recognition schemes.