Guest Experience Champion | Flexible Shifts & Perks

McDonald's; Cheadle; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free meals on break

Career development

Exclusive discounts

Premium pay for some overnight hours

Employee assistance programme

Recognition and rewards

Job summary

McDonald’s is hiring for a Customer Care role. You will be the face of the restaurant, delivering a great customer experience, maintaining clean spaces, and providing friendly service.

The role requires availability across weekdays and weekends with shifts in Early Mornings, Afternoons & Evenings. We look for naturally friendly, welcoming, and helpful individuals with strong communication and hospitality skills.

Qualifications

• Strong communication and hospitality skills
• Natural friendliness and willingness to help others
• No previous experience required; full training provided

Responsibilities

• Deliver high standards of hospitality and cleanliness
• Provide a personal touch to customer visits to make them memorable
• Navigate and engage with customers to identify opportunities and resolve issues
• Go the extra mile to make guests feel welcomed
• Create a warm, welcoming atmosphere during restaurant events
• Follow training and company guidelines in all tasks
• Follow safety, hygiene and operational procedures
• Treat customers and colleagues with courtesy and respect
• Work as a supportive team member to contribute to a positive environment

Skills

Hospitality

Communication

Teamwork

Customer care

Job description

McDonald’s is hiring for a Customer Care role. You will be the face of the restaurant, delivering a great customer experience, maintaining clean spaces, and providing friendly service.

The role requires availability across weekdays and weekends with shifts in Early Mornings, Afternoons & Evenings. We look for naturally friendly, welcoming, and helpful individuals with strong communication and hospitality skills.