Guest Experience Champion at Award-Winning Pubs

Heartwood Collection; Greater London; Hybrid; GBP 1,653,000 - 2,066,000; Full time

Benefits offered by this job

Referral bonus

Food discounts

Family & friends discount

Birthday gift

Long service recognition

Early pay

Cycle to work

Training & development

Employee assistance program

Rewards gateway discounts

Job summary

Heartwood Collection is inviting applications for hospitality roles across our cosy pubs and brasseries. Join a team that prides itself on warm, personalized service and seasonal menus, with progression opportunities as we grow.

We offer a National Living Wage base plus TRONC, with rewards including EarlyPay, referral bonuses, and generous staff discounts across our venues. We embrace a friendly, active team culture and a commitment to development and support.

Qualifications

• Excellent interpersonal skills and passion for guest experience.
• Flexible and reliable with a positive can-do attitude.
• Interest in great quality food and high standards.

Skills

Interpersonal skills

Guest service

Flexible

Job description

Heartwood Collection is inviting applications for hospitality roles across our cosy pubs and brasseries. Join a team that prides itself on warm, personalized service and seasonal menus, with progression opportunities as we grow.

We offer a National Living Wage base plus TRONC, with rewards including EarlyPay, referral bonuses, and generous staff discounts across our venues. We embrace a friendly, active team culture and a commitment to development and support.