Guest Experience Lead | Hospitality in Pubs & Brasseries

Heartwood Collection; Cheltenham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay

Referral Bonus

Food discounts

Job summary

Heartwood Collection is seeking friendly hospitality staff to join our team across our pubs and brasseries. We offer bespoke training and development through our programme, and access to an Employee Assistance Program with Hospitality Action.

Instant pay access through EarlyPay and generous leave provisions accompany our ongoing growth. Enjoy substantial staff discounts and referral bonuses as part of our supportive team culture.

Qualifications

• Customer-service focused mindset.
• Ability to engage with guests and handle busy periods.

Responsibilities

• Deliver excellent guest service to all customers.
• Maintain high standards of cleanliness and presentation across venues.

Skills

People person

Interpersonal skills

Guest service

Job description

Heartwood Collection is seeking friendly hospitality staff to join our team across our pubs and brasseries. We offer bespoke training and development through our programme, and access to an Employee Assistance Program with Hospitality Action.

Instant pay access through EarlyPay and generous leave provisions accompany our ongoing growth. Enjoy substantial staff discounts and referral bonuses as part of our supportive team culture.