Guest Experience & Café Assistant | Forest Retreat

Forest Holidays Group Limited; Callander; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Generous holiday allowance

Performance-based bonuses

Pension scheme

Subsidised meals

Health cash plan & life assurance

Job summary

Forest Holidays is looking for a friendly Food and Beverage Assistant to join our Strathyre Forest Retreat, at the gateway to the Highlands. You’ll help run the café and shop, serve guests, and contribute to a warm, guest-focused experience amid forests, lochs and mountains.

Shifts start no earlier than 8 am and finish by 9 pm, with a 40-hour full-time week and 5 days out of 7. You’ll work as part of a close-knit team, handle tills, maintain hygiene, restock shelves, and help deliver memorable

Qualifications

• Experience in a customer-facing role (hospitality or retail preferred).
• Great communication and interpersonal skills.
• A friendly and approachable attitude.
• Attention to detail and pride in maintaining high standards.
• Flexible approach to working across different tasks and shifts.
• Passion for delivering an excellent guest experience.
• Love for working in beautiful outdoor settings, come rain or shine!

Responsibilities

• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Prepare and serve food and drinks in our café.
• Maintain cleanliness and hygiene standards in all areas.
• Support stock control, restock shelves, and assist with deliveries.
• Operate tills, handle payments, and follow cash handling procedures.
• Work as part of a close-knit team to ensure smooth daily operations.
• Ensure compliance with all health & safety and food hygiene regulations.
• Assist with the set-up and running of events and activities where required.

Skills

Customer service

Communication

Teamwork

Attention to detail

Flexible shifts

Tools

POS system

Cash register

Job description

Forest Holidays is looking for a friendly Food and Beverage Assistant to join our Strathyre Forest Retreat, at the gateway to the Highlands. You’ll help run the café and shop, serve guests, and contribute to a warm, guest-focused experience amid forests, lochs and mountains.

Shifts start no earlier than 8 am and finish by 9 pm, with a 40-hour full-time week and 5 days out of 7. You’ll work as part of a close-knit team, handle tills, maintain hygiene, restock shelves, and help deliver memorable