Forest Retreat Café & Shop Assistant — Guest-Focused

Forest Holidays; Callander; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Generous holiday

Performance bonus

Parental leave

Long service awards

Health & wellbeing platform

Pension scheme

Volunteer days

Subsidised meals

Life assurance

Wellbeing events

Discounts

Job summary

Forest Holidays is seeking a Food and Beverage Assistant to welcome guests at Strathyre, a Forest Retreat hub for café, shop and hospitality. You’ll help run a smooth service, maintain high hygiene standards and support stock and tills in a beautiful outdoor setting.

Shifts start from 8 am to 9 pm, offering better work/life balance; full-time 40 hours per week across 5 days in a 7-day pattern. The role focuses on friendly guest service and teamwork in Scotland’s gateway to the Highlands.

Qualifications

• Experience in a customer-facing role (hospitality or retail preferred).
• Great communication and interpersonal skills.
• Friendly and approachable attitude.
• Attention to detail and high standards.
• Flexible with shifts across tasks and days.
• Passion for delivering an excellent guest experience.

Responsibilities

• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Prepare and serve food and drinks in our café.
• Maintain cleanliness and hygiene standards in all areas.
• Support stock control, restock shelves, and assist with deliveries.
• Operate tills, handle payments, and follow cash handling procedures.
• Work as part of a close-knit team to ensure smooth daily operations.
• Ensure compliance with all health & safety and food hygiene regulations.
• Assist with the set-up and running of events and activities where required.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Flexibility

Guest experience

Job description

Forest Holidays is seeking a Food and Beverage Assistant to welcome guests at Strathyre, a Forest Retreat hub for café, shop and hospitality. You’ll help run a smooth service, maintain high hygiene standards and support stock and tills in a beautiful outdoor setting.

Shifts start from 8 am to 9 pm, offering better work/life balance; full-time 40 hours per week across 5 days in a 7-day pattern. The role focuses on friendly guest service and teamwork in Scotland’s gateway to the Highlands.