Guest Experience Associate, Hotel & Spa (Part-Time)

China Fleet Co; Saltash; On-site; GBP 12,000 - 17,000; Part time

Job summary

China Fleet Country Club in Cornwall is seeking a Part-Time Hotel and Spa Receptionist to join our team. You will manage guest arrivals, reservations, and enquiries while delivering high standards of customer service.

This role involves checking guests in and out of apartments, handling spa bookings, and performing general administrative tasks. Evening and weekend shifts are required; accommodation may be available.

Qualifications

• Must be computer literate; Word, Excel and Outlook preferred.
• Previous hotel or spa reception experience is advantageous but not required.

Responsibilities

• Check guests in and out of the apartments.
• Taking bookings for Spa treatments.
• General administration.
• Dealing with telephone and email enquiries.

Skills

Computer literacy

Reservations handling

Phone etiquette

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

China Fleet Country Club in Cornwall is seeking a Part-Time Hotel and Spa Receptionist to join our team. You will manage guest arrivals, reservations, and enquiries while delivering high standards of customer service.

This role involves checking guests in and out of apartments, handling spa bookings, and performing general administrative tasks. Evening and weekend shifts are required; accommodation may be available.