Guest Experience Associate — Front Desk (Hotel)

Crossco (1467) Limited; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts across portfolio

Up to 50% off food, beverage and spa

Paywise+ access

EAP programme

Virtual GP via Mintago

Gym access

Free staff parking

Job summary

Crowne Plaza Newcastle upon Tyne is seeking a friendly receptionist to join our busy Front Office team. You will greet guests, manage check-in/out efficiently and maintain brand standards throughout every guest stay.

You should be a confident communicator with strong organisational skills and a professional appearance, delivering excellent service and supporting colleagues to ensure a memorable guest experience.

Qualifications

• Friendly, welcoming and professional personality.
• Excellent verbal and written communication.
• Strong organisational and time-management skills in a busy environment.
• Attention to detail with guest information and financial procedures.
• Good computer literacy and confidence with hotel software.
• Experience with OPERA Cloud or similar PMS is desirable.

Responsibilities

• Provide a warm, professional welcome to guests and visitors.
• Complete guest check-in and check-out procedures accurately.
• Be a key contact for guests throughout their stay and respond promptly to enquiries.
• Deliver high standards of customer service in line with Crowne Plaza standards.
• Maintain guest records and confidentiality.
• Follow hotel policies, procedures and safety requirements.
• Communicate effectively with colleagues to ensure a smooth guest experience.

Skills

Friendly personality

Excellent communication

Organisational skills

Time-management

Guest service

OPERA Cloud experience

Tools

OPERA Cloud

Hotel management systems

Job description

Crowne Plaza Newcastle upon Tyne is seeking a friendly receptionist to join our busy Front Office team. You will greet guests, manage check-in/out efficiently and maintain brand standards throughout every guest stay.

You should be a confident communicator with strong organisational skills and a professional appearance, delivering excellent service and supporting colleagues to ensure a memorable guest experience.