Guest Experience Associate – Part-Time, Newcastle

EASYHOTEL.COM; Newcastle upon Tyne; Remote; GBP 35,818,000 - 38,573,000; Part time

Benefits offered by this job

Competitive salary with bonus

Eye Test Vouchers

Bike to work scheme

Life Assurance scheme

Staff discount on hotel stay

Training and development opportunities

Employee Assistance Programme

Job summary

easyHotel is recruiting a Team Member for our Newcastle hotel on a part-time, permanent basis. You will contribute to an excellent guest experience, handling queries, inspecting rooms, and supporting daily operations using Apaleo. Your role helps drive 5-star reviews and smooth guest journeys.

We offer a competitive salary and a range of benefits as part of an international hotel group, with opportunities to grow within the business.

Qualifications

• Previous hospitality experience
• Fluent in English
• Must hold a valid Right to Work

Responsibilities

• Happy with flexible working
• Support with day to day operations
• Be the first point of contact for the guest experience
• Dealing with guest queries and complaints
• Inspecting rooms and communicating to maintenance or housekeeping with any issues
• Ensuring positive guest experiences, resulting in 5* reviews
• Ensuring smooth process through Apaleo (hotel booking system)

Skills

Hospitality experience

Fluent English

Job description

easyHotel is recruiting a Team Member for our Newcastle hotel on a part-time, permanent basis. You will contribute to an excellent guest experience, handling queries, inspecting rooms, and supporting daily operations using Apaleo. Your role helps drive 5-star reviews and smooth guest journeys.

We offer a competitive salary and a range of benefits as part of an international hotel group, with opportunities to grow within the business.