Guest Experience Associate - Flexible 25h Club Role

Buzz Bingo; Old Baldragon; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Wellbeing app

NHS Thrive App

Apprenticeships

Awards & recognition

Learning platform

In-house training

Mental health advocates

Annual leave & holidays

Staff discount

Life assurance

Pension

Job summary

Buzz Bingo in Dundee is hiring a Customer Assistant on a 25 hour contract, fully flexible over 7 days including evenings and weekends. You will deliver first-class customer service, build rapport with guests and help across front of house, sales, treasury, machines, bar and kitchen, while maintaining a clean, welcoming club environment.

The role emphasizes safety and compliance with company policies, with benefits to support wellbeing, learning opportunities and staff discounts. 18+ required.

Qualifications

• Experience in delivering first class, personalised customer service in a face-to-face role.
• Outstanding communication skills adaptable to different situations.
• Experience handling cash and basic numeracy knowledge.

Responsibilities

• Build rapport and relationships with Customers.
• Be flexible on tasks across all areas of the Club from front of house to kitchen including general housekeeping.
• Support with other duties as requested by the line manager.
• Create a Safer Gambling Environment for all Customers and Colleagues.

Skills

Customer service

Communication

Cash handling

Numeracy

Job description

Buzz Bingo in Dundee is hiring a Customer Assistant on a 25 hour contract, fully flexible over 7 days including evenings and weekends. You will deliver first-class customer service, build rapport with guests and help across front of house, sales, treasury, machines, bar and kitchen, while maintaining a clean, welcoming club environment.

The role emphasizes safety and compliance with company policies, with benefits to support wellbeing, learning opportunities and staff discounts. 18+ required.