Bench Club Operations Manager - Lead Service Excellence

Bada Bingo; Glasgow; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Wellbeing app

Mental health support

Staff discounts

Paid annual leave

Training & development

Job summary

Buzz Bingo in Glasgow is seeking a Bench Assistant Manager to support multiple clubs in the area. This full-time role requires flexibility to cover all opening hours and locations.

You will lead teams, ensure brand standards, and deliver exceptional customer service while driving club performance. The salary is up to £31,500 depending on experience, with benefits and development opportunities.

Applicants must be 18+, and you will join a supportive, people-focused team within Buzz Bingo.

Qualifications

• Experience leading a customer-facing team.
• Proven ability to drive service standards.
• Strong focus on customer experience and brand delivery.

Responsibilities

• Assist the General/Deputy Manager in ensuring customer experience is consistently delivered.
• Take responsibility for overall Club performance in the absence of senior management.
• Ensure departments operate to Buzz Bingo manuals, standards, and procedures.
• Drive recognition for team members who go the extra mile.
• Deliver exceptional service and coaching to maintain high service levels.

Skills

Team management

Customer service

Commercial awareness

Coaching

Leadership

Job description

Buzz Bingo in Glasgow is seeking a Bench Assistant Manager to support multiple clubs in the area. This full-time role requires flexibility to cover all opening hours and locations.

You will lead teams, ensure brand standards, and deliver exceptional customer service while driving club performance. The salary is up to £31,500 depending on experience, with benefits and development opportunities.

Applicants must be 18+, and you will join a supportive, people-focused team within Buzz Bingo.