Guest Experience Assistant - Part-Time, 4-Star Hotel

Axiom Hospitality Limited; Manchester; On-site; GBP 14,583,000 - 16,275,000; Part time

Benefits offered by this job

Discounts

Hotel discounts

Holiday entitlement

Wellbeing support

Pay access

Referral rewards

Training & progression

Job summary

Manchester Marriott Hotel Piccadilly in Manchester is seeking a Guest Experience Assistant to join our fast-paced, guest-focused team. You will greet guests warmly, handle requests and queries, and uphold the highest standards of service both face-to-face and over the phone, acting as a true ambassador for exceptional hospitality.

This part-time role (16 hrs/week) pays £12.71 per hour, includes benefits such as employee discounts, generous holiday entitlement, wellbeing support, pay access, and

Qualifications

• Hospitality passion and customer service focus.
• Previous receptionist experience preferred but not required.
• Ability to understand guests' needs to create exceptional service experiences.
• Excellent personal presentation and communication skills.
• Ability to work independently with minimal supervision and as part of a team.
• Must have the right to work in the UK.

Responsibilities

• Greeting guests warmly and acting as an ambassador for excellent service.
• Handle requests and queries face-to-face or over the telephone in a courteous manner.
• Work in a busy, hardworking team environment and continually learn and develop.
• Deliver excellent customer service with a friendly and informed approach.
• Promote company values and behaviours at all times.

Skills

Guest service

Receptionist experience

Communication

Team player

Attention to detail

Independent worker

Job description

Manchester Marriott Hotel Piccadilly in Manchester is seeking a Guest Experience Assistant to join our fast-paced, guest-focused team. You will greet guests warmly, handle requests and queries, and uphold the highest standards of service both face-to-face and over the phone, acting as a true ambassador for exceptional hospitality.

This part-time role (16 hrs/week) pays £12.71 per hour, includes benefits such as employee discounts, generous holiday entitlement, wellbeing support, pay access, and