Flexible Guest Experience Receptionist

Hotel Du Vin; City of Edinburgh; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Staff room rates

Family room rate

Dining discount

Apprenticeships

High street discounts

Cycle to work

Healthcare plans

Referral scheme

Uniform provided

Pay via Stream

Complimentary stays

Brain Charity sponsorship

Employee Assistance Programme

Job summary

Hotel Du Vin in Edinburgh is seeking a friendly receptionist to join our team. You will be the face of the hotel, welcoming guests with warmth and handling queries with a smile while delivering the highest standard of service.

This role offers 30 hours per week, with earnings up to £14 per hour including incentives, and a range of staff benefits and development opportunities as part of our apprenticeship and progression culture.

Qualifications

• Must have a natural hospitality charm and passion for service.
• Excellent customer service and communication skills.
• Ability to handle guest queries and maintain a positive guest experience.

Responsibilities

• Welcome guests and assist with check-in/check-out as needed.
• Answer queries and resolve issues to ensure guest satisfaction.
• Maintain front desk standards and presentation to reflect the hotel brand.
• Collaborate with team to deliver memorable guest experiences.

Skills

Hospitality

Customer service

Communication

Tools

Stream

Job description

Hotel Du Vin in Edinburgh is seeking a friendly receptionist to join our team. You will be the face of the hotel, welcoming guests with warmth and handling queries with a smile while delivering the highest standard of service.

This role offers 30 hours per week, with earnings up to £14 per hour including incentives, and a range of staff benefits and development opportunities as part of our apprenticeship and progression culture.