Guest Experience & Hospitality Champion

McDonald's United Kingdom; Wetherby; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Free meals on breaks

Career development

Employee discounts

Premium pay for overnight hours

Recognition and rewards

Employee assistance programme

Job summary

McDonald's United Kingdom is seeking friendly Customer Care team members to be the face of the restaurant, delivering hospitality, keeping spaces clean, and providing warm, helpful service. You will work across weekdays and weekends, with shifts in early mornings, afternoons and evenings.

No experience is required as full training will be given. A positive attitude, reliability and teamwork are valued, with opportunities for career development and access to store benefits.

Qualifications

• No prior experience required; full training provided.
• Strong hospitality and communication skills appreciated, with a welcoming demeanor.
• Able to work in a fast-paced, customer-facing environment.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to each customer visit.
• Engage with customers and troubleshoot queries with a positive attitude.
• Go the extra mile to make customers feel welcome.
• Create a warm, welcoming atmosphere during service and events.
• Follow training and company guidelines for safety, hygiene and operations.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member to contribute to a positive environment.

Skills

Hospitality

Customer service

Teamwork

Communication

Positive attitude

Education

No formal education required

Job description

McDonald's United Kingdom is seeking friendly Customer Care team members to be the face of the restaurant, delivering hospitality, keeping spaces clean, and providing warm, helpful service. You will work across weekdays and weekends, with shifts in early mornings, afternoons and evenings.

No experience is required as full training will be given. A positive attitude, reliability and teamwork are valued, with opportunities for career development and access to store benefits.