Guest Experience Advisor – Hybrid Booking & Support

Leisure Employment Services; Hemel Hempstead; Hybrid; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Holiday Buy Scheme

Annual bonus

Hotel discounts for you and family

Wellbeing support

Corporate partner discounts

Career development (Apprenticeships & 

Job summary

Haven Holidays is looking for a Contact Centre Advisor in Hemel Hempstead. This hybrid role requires 3 days in the office and 2 days from home, with weekend work and a 37.5 hour week including some weekend shifts.

You’ll help guests with bookings, answer questions, take payments and handle queries to ensure a seamless holiday experience. Join a multi-skilled team offering holiday-buy schemes, annual bonuses, and generous hotel discounts for you and your family.

Qualifications

• Previous customer service/call centre experience is preferred but not essential.
• Good listening skills and understanding guest requirements.
• Confidence in making decisions that support guests and the business.
• Patience and a problem-solving attitude.
• Everything else will be taught by us!

Responsibilities

• Support guests with the booking of their break and promote upgrades.
• Answer questions, take payments and handle complaints as part of a multi-skilled team.
• Demonstrate thorough knowledge of Haven’s operation and Haven Holidays product.
• Provide support to other areas of the business as required.

Skills

Active listening

Customer service

Communication skills

Problem solving

Flexibility

Job description

Haven Holidays is looking for a Contact Centre Advisor in Hemel Hempstead. This hybrid role requires 3 days in the office and 2 days from home, with weekend work and a 37.5 hour week including some weekend shifts.

You’ll help guests with bookings, answer questions, take payments and handle queries to ensure a seamless holiday experience. Join a multi-skilled team offering holiday-buy schemes, annual bonuses, and generous hotel discounts for you and your family.