Hybrid Customer Service Advisor | Flexible Office & Perks

Travelodge Group; United Kingdom; Hybrid; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Salary up to £26,839 & Annual Bonus

Contributory pension scheme

Hybrid working - 60% office time

Hotel discount & friends & family

Job summary

Travelodge Group is seeking a Customer Service Advisor to help guests before, during and after their stay. You will listen, understand and own fair solutions, delivering caring, thoughtful support across multiple channels.

The role requires empathy, excellent communication and the ability to balance multiple tasks in a fast-paced, hotel-focused environment with a hybrid working pattern and a competitive benefits package.

Qualifications

• Strong written and verbal communication is essential.
• Empathetic and confident handling of challenging conversations.
• Comfortable using digital systems and customer service channels.

Responsibilities

• Handle enquiries via email, phone, live chat, social media and written correspondence.
• Investigate concerns, resolve issues and escalate when needed.
• Contribute to improving the customer journey by sharing insights.

Skills

Communication

Empathy

Problem solving

Multichannel support

Tools

CRM software

Job description

Travelodge Group is seeking a Customer Service Advisor to help guests before, during and after their stay. You will listen, understand and own fair solutions, delivering caring, thoughtful support across multiple channels.

The role requires empathy, excellent communication and the ability to balance multiple tasks in a fast-paced, hotel-focused environment with a hybrid working pattern and a competitive benefits package.