Guest Concierge Bell Attendant – Warm Welcomes & Luggage

LGH Hotels Management Limited; Greater London; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources

Free meals on duty

Job summary

LGH Hotels Management Limited is seeking a friendly Bell Attendant to greet guests, assist with luggage, and guide arrivals at St Martins Lane London and Sanderson London. You’ll escort guests to rooms, provide a brief orientation of hotel features, and handle guest requests with a can-do attitude.

This role supports the front office, helps maintain a sparkling lobby, and benefits from employee discounts on bedroom rates across the LGH portfolio, plus shopping discounts and wellbeing resources.

Qualifications

• Friendly, professional demeanor and a passion for hospitality.
• Excellent communication and interpersonal skills.
• Physical stamina and a hands-on, proactive approach.
• Knowledge of the local area and a love for sharing recommendations.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Greet guests with warmth and assist with luggage, valet, and directions.
• Escort guests to rooms, offering a brief orientation of hotel features and amenities.
• Handle guest requests with efficiency and a can-do attitude.
• Maintain the lobby and entrance areas to the highest standards of presentation.
• Support the front office team with deliveries, errands, and guest services.

Skills

Communication skills

Interpersonal skills

Customer service

Stamina

Hospitality mindset

Job description

LGH Hotels Management Limited is seeking a friendly Bell Attendant to greet guests, assist with luggage, and guide arrivals at St Martins Lane London and Sanderson London. You’ll escort guests to rooms, provide a brief orientation of hotel features, and handle guest requests with a can-do attitude.

This role supports the front office, helps maintain a sparkling lobby, and benefits from employee discounts on bedroom rates across the LGH portfolio, plus shopping discounts and wellbeing resources.