Bell Attendent

LGH Hotels Management Limited; Greater London; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources

Free meals on duty

Job summary

LGH Hotels Management Limited is seeking a friendly Bell Attendant to greet guests, assist with luggage, and guide arrivals at St Martins Lane London and Sanderson London. You’ll escort guests to rooms, provide a brief orientation of hotel features, and handle guest requests with a can-do attitude.

This role supports the front office, helps maintain a sparkling lobby, and benefits from employee discounts on bedroom rates across the LGH portfolio, plus shopping discounts and wellbeing resources.

Qualifications

• Friendly, professional demeanor and a passion for hospitality.
• Excellent communication and interpersonal skills.
• Physical stamina and a hands-on, proactive approach.
• Knowledge of the local area and a love for sharing recommendations.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Greet guests with warmth and assist with luggage, valet, and directions.
• Escort guests to rooms, offering a brief orientation of hotel features and amenities.
• Handle guest requests with efficiency and a can-do attitude.
• Maintain the lobby and entrance areas to the highest standards of presentation.
• Support the front office team with deliveries, errands, and guest services.

Skills

Communication skills

Interpersonal skills

Customer service

Stamina

Hospitality mindset

Job description

As a Bell Attendant, you’ll be the first to greet and the last to farewell. You’ll handle luggage with care, offer local insights with charm, and ensure every guest feels seen, supported, and special.

What You’ll Be Doing

• Greet guests with genuine warmth and assist with luggage, valet, and directions.
• Escort guests to rooms, offering a brief orientation of hotel features and amenities.
• Handle guest requests with efficiency and a can-do attitude.
• Maintain the lobby and entrance areas to the highest standards of presentation.
• Support the front office team with deliveries, errands, and guest services.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• A friendly, professional demeanour and a passion for hospitality.
• Excellent communication and interpersonal skills.
• Physical stamina and a hands-on, proactive approach.
• Knowledge of the local area and a love for sharing recommendations.
• Flexibility to work shifts, weekends, and holidays.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.