Guest Care F&B Assistant - Growth, Training & Wellbeing

Fattal Chancery Lane Limited; United Kingdom; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotels Limited Edition is seeking a passionate F&B Assistant to deliver memorable guest experiences across UK locations. You’ll provide exceptional service, handle guest concerns promptly, and collaborate with colleagues to elevate the overall guest journey.

Training and development are offered to maintain service excellence and compliance with policies, safety, and data protection. You’ll join a generous rewards program with room-rate discounts, staff recognition, referral incentives,

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro‑active with a hands‑on approach to delivering consistent results.
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative.
• Friendly team player with the ability to work effectively and efficiently with others.
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues.
• Engaged with hotel initiatives to support the local community.

Responsibilities

• Offer exceptional guest care at all times.
• Address guest concerns courteously and promptly to ensure their satisfaction.
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently.
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management.
• Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation.
• Engage in continuous learning and skill development to maintain service excellence.
• Utilise all relevant systems correctly to complete tasks in a timely manner.
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times.
• Complete any other reasonable request made by a member of the management team or a supervisor.

Skills

Guest service

Communication

Teamwork

Proactivity

Adaptability

Open to feedback

Job description

Leonardo Hotels Limited Edition is seeking a passionate F&B Assistant to deliver memorable guest experiences across UK locations. You’ll provide exceptional service, handle guest concerns promptly, and collaborate with colleagues to elevate the overall guest journey.

Training and development are offered to maintain service excellence and compliance with policies, safety, and data protection. You’ll join a generous rewards program with room-rate discounts, staff recognition, referral incentives,