F&B Assistant (Host) — Guest Care, Growth & Perks

Leonardo Hotel Management (UK) Limited; United Kingdom; Sur place; GBP 12 000 - 17 000; Plein temps

Avantages offerts par ce poste

Special room rates

Recognition scheme

Talent referral scheme

Wellbeing calendar

Ongoing job-related training

Résumé du poste

Leonardo Hotels in the UK is seeking an enthusiastic F&B Assistant (Host) to join our Limited Edition venues. You will greet guests, support service teams, handle bookings and queries via email and phone, and help deliver memorable hospitality experiences.

We offer ongoing training, exposure to a busy hotel environment, special room rates across the UK & Europe, and a supportive team culture that values belonging and progression.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro‑active with a hands‑on approach to delivering consistent results.
• Embrace the Leonardo Hotels Guest Care culture; be empowered to work on your own initiative.
• Friendly team player with the ability to work effectively and efficiently with others.
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues.
• Engaged with hotel initiatives to support the local community.

Responsabilités

• Offer exceptional guest care at all times.
• Address guest concerns courteously and promptly to ensure their satisfaction.
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently.
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management.
• Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation.
• Engage in continuous learning and skill development to maintain service excellence.
• Utilise all relevant systems correctly to complete tasks in a timely manner.
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations.
• Complete any other reasonable request made by a member of the management team or a supervisor.
• Must communicate well via emails and over the phone.
• Experienced with Microsoft Excel and able to learn new computer systems.

Connaissances

Guest service

Communication

Teamwork

Phone & Email

Outils

Microsoft Excel

Description du poste

Leonardo Hotels in the UK is seeking an enthusiastic F&B Assistant (Host) to join our Limited Edition venues. You will greet guests, support service teams, handle bookings and queries via email and phone, and help deliver memorable hospitality experiences.

We offer ongoing training, exposure to a busy hotel environment, special room rates across the UK & Europe, and a supportive team culture that values belonging and progression.