Guest‑Focused F&B Assistant — Training & Progression

LEONARDO HOTELS; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special rates on hotel rooms

Recognition vouchers

Training programmes

Wellbeing calendar

Job summary

Leonardo Hotels in the United Kingdom is seeking a friendly F&B Assistant to deliver outstanding guest care and support across hotel outlets. You will respond to guest needs, work with colleagues to elevate service, and uphold health and safety standards in a busy hospitality environment.

Training opportunities, staff wellbeing initiatives, and special room-rate perks are offered as part of the role, with a clear path for progression within Leonardo Hotels.

Qualifications

• Experience delivering friendly, personalised guest service.
• Ability to stay positive under changing tasks and priorities.
• Strong communication and collaborative mindset with colleagues.
• Willingness to learn and follow hotel policies and safety rules.

Responsibilities

• Offer exceptional guest care at all times and address concerns promptly.
• Collaborate with colleagues across departments to enhance the guest experience.
• Operate safely and report hazards or incidents to management.
• Utilise hotel systems accurately to complete tasks on time.

Skills

Guest care

Team player

Customer service

Communication

Job description

Leonardo Hotels in the United Kingdom is seeking a friendly F&B Assistant to deliver outstanding guest care and support across hotel outlets. You will respond to guest needs, work with colleagues to elevate service, and uphold health and safety standards in a busy hospitality environment.

Training opportunities, staff wellbeing initiatives, and special room-rate perks are offered as part of the role, with a clear path for progression within Leonardo Hotels.