Guest-Centric F&B Assistant — Growth & Training

Leonardo Hotels; Manchester; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Special room rates

Vouchers and recognition scheme

Wellbeing calendar

Internal development programmes

Job summary

Leonardo Hotels in Manchester is seeking a Food and Beverage Assistant to deliver exceptional guest care on-site. You will address guest concerns promptly, work with all departments to elevate the guest experience, and adhere to safety and company policies while using relevant systems to complete tasks efficiently.

The role offers ongoing learning through internal courses and development programmes, with opportunities for progression within the Leonardo Hotels group.

Qualifications

• Genuine passion for delivering memorable guest experiences.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Friendly team player with effective communication and willingness to learn.

Responsibilities

• Offer exceptional guest care at all times.
• Address guest concerns courteously and promptly.
• Collaborate with colleagues to elevate the guest experience.
• Operate safely and report hazards or incidents.
• Utilise relevant systems to complete tasks efficiently.

Skills

Guest care

Communication

Team collaboration

Customer service

Proactive approach

Job description

Leonardo Hotels in Manchester is seeking a Food and Beverage Assistant to deliver exceptional guest care on-site. You will address guest concerns promptly, work with all departments to elevate the guest experience, and adhere to safety and company policies while using relevant systems to complete tasks efficiently.

The role offers ongoing learning through internal courses and development programmes, with opportunities for progression within the Leonardo Hotels group.