Guest Accommodation Team Leader

Imperial College London; Greater London; Presencial; GBP 3496 - 3693; Jornada completa

Descripción de la vacante

A renowned educational institution in Greater London is seeking three Team Leaders for its Guest Accommodation Operations Team. This fixed-term role will run from June to September 2026. Responsibilities include supervising front of house services, training reception staff, managing reception areas, and ensuring high customer service standards. The ideal candidates will have experience in busy environments and strong organizational and IT skills, along with a positive attitude towards service delivery.

Formación

• Experience in a fast-paced, customer-focused environment.
• Understanding financial procedures and cash handling.
• Ability to communicate effectively in English.

Responsabilidades

• Supervise front of house services.
• Assist in staff training and discipline.
• Manage reception areas to provide high customer service.

Conocimientos

Customer service skills

Time management

Organizational skills

IT skills (Microsoft Office)

Ability to work in a team

Financial understanding

Educación

Basic level English language course

Descripción del empleo

Salary: Day Rate £18.95 and Night Rate £20.02, plus Holiday Pay

About the role

Are you friendly, confident, and outgoing with plenty of enthusiasm and a can‑do attitude? If so, we have excellent fixed term (June-September 2026) opportunities for three Team Leaders to join our Property Division Guest Accommodation Operations Team.

You will be joining the Team for a three‑month period as a casual worker to provide a wide range of tasks supporting the running of our Guest Accommodation within Princes Gardens at our South Kensington Campus during the summer vacation period.

What you would be doing

You will provide supervision and guidance on all matters relating to front of house services and take a leading role in ensuring our customer services meets or exceeds expectations.

You will assist the Guest Operations Manager with a wide range of staff related issues including training, discipline and work performance of the reception staff. You will be responsible for ensuring adherence to a range of policies, procedure and standards in support of a professional customer focused reception service.

You will effectively supervise the reception areas and services, ensuring customers are provided with the highest levels of care, advice and support. You will be responsible for the appearance of the reception area, provide updates to hall and cleaning supervisors, and report maintenance issues and ensure they are dealt with timely. The role will be required to ensure building evacuations are conducted appropriately and assistance is provided for vulnerable guests.

You will assist with Finance matters, cash and stock control and ensure staffing costs stay within budget.

This role requires flexibility, sound judgement, and the ability to manage priorities effectively.

If you are interested in this opportunity, please ensure your application / statement clearly demonstrates how you meet all essential criteria outlined in the person specification.

What we are looking for

• Previous experience of working in a similar fast paced, busy customer focused environment
• Experience of financial procedures and cash handling
• A good command of verbal English proven by the attainment of a basic level English language course, to be able to understand basic instructions and communicate effectively with customers, including staff, students and visitors
• Ability to work within and develop a team
• Good time management, customer service and organisational skills
• Excellent IT skills to include Microsoft Office
• Ability to exercise initiative
• A flexible approach to working, sufficient to work a 5/7 days per week arrangement, work evenings and weekends
• Positive and enthusiastic attitude towards all tasks given
• The ability to stay calm and good humoured under pressure
• Desire to deliver and achieve high standards of service

What we can offer you

• At Imperial, our values—respect, collaboration, excellence, integrity, and innovation—guide everything we do. You’ll be part of a supportive and forward-thinking team, working on projects that directly contribute to the safety and wellbeing of our community.
• We are committed to creating an inclusive working environment and welcome applications from all backgrounds. We particularly encourage interest from individuals who are underrepresented in our workforce.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

These are fixed term positions on a casual agreement from June until the end of September 2026.

If you require any further details on the role please contact Rachel Simon, Guest Operations Manager by email – [e-mail]

Closing Date: Midnight on Sunday, 26 April 2026