Guerlain Beauty Consultant

GUERLAIN; Bicester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Guerlain in Bicester Village is seeking a Beauty Consultant to deliver personalised luxury service and drive sales on a premium cosmetics counter.

You will proactively engage clients, demonstrate products with makeovers, and educate customers about Guerlain’s brand. A strong product knowledge and excellent communication skills are essential for success in this luxury retail environment.

Qualifications

• Candidates should demonstrate strong selling and service skills with a luxury mindset.
• Ability to quickly learn Guerlain products and communicate benefits clearly.
• Experience in retail or beauty counters is advantageous.

Responsibilities

• Pro-actively sell Guerlain products and provide luxury service to customers.
• Achieve or exceed sales targets as set by the line manager.
• Pro-actively cross-sell across product categories to increase ATV and ATU.
• Be knowledgeable on all Guerlain products and propose personalised recommendations.
• Demonstrate products with flash make-overs and explain benefits.
• Initiate contact with customers and welcome them on counter and through traffic stopping.
• Develop relationships with clients to gain loyalty and educate them on Guerlain products.
• Participate in merchandise management and ensure alignment with Corporate guidelines.
• Monitor stock levels and report issues to Counter Manager
• Carry out operational and administrative tasks and adhere to store policies.

Skills

Sales

Customer Service

Product Knowledge

Communication

Retail Experience

Job description

Position: Guerlain Beauty Consultant

Location: Bicester Village

Hours: Full-time, 37.5 hours

MISSION

As a Beauty Consultant for Guerlain, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times.

MAIN RESPONSIBILITIES

SALES

• To pro-actively sell Guerlain products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

KPI: To achieve sales targets

SERVICE

• To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To identify, understand and reformulate the client needs
• To develop personal relationships with clients and to gain loyalty
• To educate clients on Guerlain products and the brand

KPI: To achieve target for Mystery Shopping

GENERAL

• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels
• To conduct all assigned operational and administrative tasks
• To be a Guerlain brand ambassador and representative at all times
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

POSITION WITHIN THE TEAM

Reports to: Business / Account Manager

CONTACTS AND RELATIONSHIPS

Internal: Counter team, Area Managers, Retail Managers, RMA’s

External: Guerlain clients, Department store colleagues, Department store managers, Department store HR Departments

PERSON SPECIFICATION

• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
• Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.