Guerlain Account Manager

LVMH; Chester; Ibrido; GBP 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Guerlain is seeking a dedicated Account Manager to act as a brand ambassador, expert in make-up, skincare and fragrance. In this role you will drive sales, connect with Beauty Consultants, and uphold the luxury service standard across boutique channels.

You will lead and develop team members, manage stock with the account manager, and grow the business through events, appointments and targeted campaigns while ensuring all operational procedures are followed.

Competenze

• Ability to set targets for team members and coach to achieve KPIs.
• Strong organisational skills for paperwork, team, and departmental needs.
• Willing to go the extra mile to deliver luxury customer service.
• Excellent communication and make-up knowledge to identify items meeting client needs.

Mansioni

• Set targets for Team Members in line with Company, leading & coaching them to achieve KPIs.
• Pro-actively sell Guerlain products; link product categories to increase ATV & ATU; provide a luxury service.
• Provide education on Guerlain products; propose & demonstrate personalised products to clients.
• Manage Team Members, identifying opportunities & support with training & guidance.
• Manage stock levels, working with the AM.
• Grow the business through events, appointments & bookings while completing administrative tasks.
• Participate in merchandise management aligning with Corporate guidelines; adhere to procedures & policies.
• Build relationships with store management and perform additional duties.

Conoscenze

Sales & KPI coaching

Organised

Customer engagement

Make-up knowledge

Descrizione del lavoro

A Guerlain Account Manager, is a brand ambassador, an expert in make-up, skincare & fragrance. Through your engaging style, you'll actively drive & increase your business, encouraging all Beauty Consultants to achieve sales targets.

Job responsibilities

SALES

Set targets for Team Members in line with Company, leading & coaching them to achieve KPIs.

Pro-actively sell Guerlain products & link product categories to increase ATV & ATU & provide a luxury service.

Provide education on Guerlain products; propose & demonstrate personalised products to clients.

MANAGEMENT

Manage Team Members, identifying opportunities & support with training & guidance.

Manage stock levels, working with the AM.

Proactively grow the business through events, appointments & bookings whilst ensuring all operational & administrative tasks are complete.

GENERAL

Participate in merchandise management & ensure that it aligns with Corporate guidelines, ensuring all procedures & policies are adhered to.

Build relationships with store management, whilst carrying out any additional duties.

Profile

PERSON SPECIFICATION

• Constantly seeking opportunities to develop & grow your business through events &; gain new sales.
• Organised; Manage paperwork, Team Members, Department & Area Managers & meet the clients’ needs
• Willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Self-confident, you will be able to approach & engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate make-up application knowledge, & through excellent communication skills, be able to identify key items that would suit the customers’ needs.

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settledup his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House’s reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present.
Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.