Guerlain Account Manager

Guerlain; Chester; On-site; GBP 25,000 - 38,000; Full time

Job summary

Guerlain at HBeauty Chester is seeking an Account Manager who will act as a brand ambassador, an expert in make-up, skincare and fragrance, and who will drive business while delivering luxury service to clients.

You will build relationships with store management, set sales targets, train staff, manage stock, and grow the business through events and bookings, ensuring personalised Guerlain experiences across all client interactions.

Qualifications

• Experience driving sales and events to grow business.
• Strong communication and presentation skills.
• Ability to engage clients with luxury service.

Responsibilities

• Set targets for Team Members in line with Company, coaching them to achieve KPIs.
• Pro-actively sell Guerlain products and link product categories to increase ATV & ATU; provide luxury service.
• Provide education on Guerlain products; propose & demonstrate personalised products to clients.
• Manage Team Members, identifying opportunities & support with training & guidance.
• Manage stock levels, working with the AM.
• Proactively grow the business through events, appointments & bookings whilst ensuring all operational & administrative tasks are complete.
• Merchandise management & ensure alignment with Corporate guidelines; adhere to procedures & policies.
• Build relationships with store management, whilst carrying out any additional duties.

Skills

Strong selling skills

Excellent communication

Organised

Relationship building

Self-confident

Job description

Role: Account Manager

Location: HBeauty Chester

Hours: Full-time, 37.5 hrs

A Guerlain Account Manager, is a brand ambassador, an expert in make-up, skincare & fragrance. Through your engaging style, you'll actively drive & increase your business, encouraging all Beauty Consultants to achieve sales targets.

Job Responsibilities

SALES

• Set targets for Team Members in line with Company, leading & coaching them to achieve KPIs.
• Pro-actively sell Guerlain products & link product categories to increase ATV & ATU & provide a luxury service.
• Provide education on Guerlain products; propose & demonstrate personalised products to clients.

MANAGEMENT

• Manage Team Members, identifying opportunities & support with training & guidance.
• Manage stock levels, working with the AM.
• Proactively grow the business through events, appointments & bookings whilst ensuring all operational & administrative tasks are complete.

GENERAL

• Participate in merchandise management & ensure that it aligns with Corporate guidelines, ensuring all procedures & policies are adhered to.
• Build relationships with store management, whilst carrying out any additional duties.

Profile

PERSON SPECIFICATION Constantly seeking opportunities to develop & grow your business through events &; gain new sales. Organised; Manage Prêt-à-portererwork, Team Members, Department & Area Managers & meet the clients’ needs Willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Self-confident, you will be able to approach & engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate make-up application knowledge, & through excellent communication skills, be able to identify key items that would suit the customers’ needs. Immaculately groomed & presented