Guerlain E-Retail Intern

LVMH; Greater London; Hybrid; GBP 34,000 - 52,000; Full time

Job summary

Guerlain UK is seeking a proactive E-Retail Support role to assist with deploying the E-Retail strategy and partnering with retailers. You will help build tailored partner plans, execute deliverables, and ensure a brand-led online experience that drives traffic and sell-out, while maintaining alignment with global guidelines.

You will work collaboratively with Marketing & Commercial teams and support with assets, product data, and retailer communications.

Qualifications

• E-retail experience is a plus.
• Strong attention to detail and proofreading skills.
• Strong organisational skills and teamwork mindset.
• Analytical mindset with a collaborative approach.
• Good working knowledge of MS Office; Photoshop is a plus.

Responsibilities

• Support day-to-day relationship with E-Retailers and digital teams to deliver client service.
• Maintain organisation and processes so e-retail accounts are managed effectively.
• Assist with on-time, pixel-perfect delivery of partnership deliverables.
• Support product launch data deployment and retailer asset updates.
• Assist with retailer strategy presentations and meetings.
• Coordinate asset updates and ensure enriched product pages.

Skills

E-retail experience

Attention to detail

Organisational skills

Team spirit

Analytical

MS Office

Photoshop knowledge

Tools

MS Office

Photoshop

Job description

Working collaboratively alongside the Marketing & Commercial teams you will assist the E-Retail team in deploying the E-Retail strategy for Guerlain UK. You will support with the building of tailored partner plans, and be responsible for the execution of any deliverables agreed with our E-Retail partners. You will ensure that we provide a platform for the market to discover our brand & products ensuring an elevated, brand lead experience driving traffic, engagement and fundamentally, sell-out whilst establishing Guerlain as a best-in-class supplier which retailers see first point of call to work with online.

Job responsibilities

Responsibilities

Partnership

• Support the day-to-day relationship with the E-Retailers and their digital teams and be a point of contact to deliver exceptional client service through accurate, clear written and verbal communications.
• Maintain high levels or organisation and process to ensure all e-retail accounts are suitably managed and maintained.
• Under supervision of the the E-Retail Manager and E-Retail Coordinator’s, you will support with the on time and pixel perfect delivery of any agreed partnership deliverables that have been agreed upon with our retail partners.
• Manage the deployment of all new product launch data including NLFs and digital enrichment forms for retailers ensuring forms are completed entirely and products launch with full product detail.
• Support with the planning of retailer strategy presentations and meetings.

Product cycle

• Support the E-Retail team to cascade updated assets and copy to retailers following any HQ guideline updates and ensure that any new update requests are recorded on local trackers in terms of request and final execution with retailer partners.
• Support the E-Retail Manager and E-Retail Co-ordinator’s to ensure the product catalogue on each E-Retailer is appropriately optimised and best in class with fully enriched product pages.

Trade & Marketing

• Be proactive and reactive to opportunities to secure FOC visibilities on site.
• Support the E-Retail Manager and E-Retail Co-ordinator’s with retail media activations.
• Liaise with external agencies/suppliers for asset production [including the production of partner briefs], validating these with the global teams and working with e-retailers to implement.
• Maintain the Ratings & Reviews calendar and organise sampling campaigns with the third-party partner.
• Support with Flix Media content page maintenance tracking asset expiry dates and notifying the E-Retail co-ordinator’s when pages require updates.

Reporting

• Monitor visibility on e-retailer platforms, for both Guerlain and competitors, reporting back to the business, highlighting and proactively exploring key opportunities.
• Ensure all necessary trackers are always up to date.
• Supporting the E-Retail Manager and E-Retail Co-ordinator’s with monthly and weekly sales reports.

Administrative

• Support eBusiness team with the raising of POs and ensuring trackers are updated.
• Perform regular site walks and audits of E-Retailer sites to ensure they are updated and maintained with brand and product content that is in line with global guidelines and fully embodies the brand identity including the management of onsite brand spaces.
• Complete and process order forms to ensure stock for Ratings & Reviews is shipped and delivered to the third-party partner.
• Ensuring all paid and FOC visibility that goes live on site is captured and logged.

Profile

• E-retail experience is a plus
• Strong attention to detail / proof-reading skills
• Strong organisational skills
• Confident & Enthusiastic individual with team spirit / collaborator mindset.
• Analytical
• Good working knowledge of MS Office

Photoshop knowledge is a plus

PROFILE:

• Knowledge of the UK Market & Beauty Industry
• Inherent interest in luxury industry and beauty
• Fluent in English. French language a plus.

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settledup his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House’s reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present.
Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.