Growth & People Operations Associate

ClaimSorted; Greater London; On-site; GBP 60,000 - 110,000; Full time

Benefits offered by this job

Generous equity participation

Quarterly bonus up to 15%

Private medical insurance

Pension contributions (UK auto-enrol)

Job summary

ClaimSorted is an AI-native Third Party Administrator that manages claims operations for insurers. This London-based startup operates with founders directly, offering broad ownership from day one as the company scales.

We are seeking someone to define day-to-day operations, own candidate and employee experience end-to-end, and set the communications standard across internal and external touchpoints. This on-site role at our London office emphasizes fast execution and people leadership.

Qualifications

• 0–3 years experience organising people and juggling priorities in startup, accelerator, consulting, VC, or founder associate seat.
• Ability to manage multiple priorities and know which matters today.
• You fix processes rather than absorbing them.
• Naturally good with people and quick to build rapport.
• Excellent writing; much of this role is writing on behalf of the company.
• Proficient with AI tools.

Responsibilities

• Define how ClaimSorted operates day to day — cadence, processes and tools for a fast-growing team.
• Own the candidate and employee experience end to end and build systems to keep it high.
• Set the standard for internal and external communication — voice, templates, response times.
• Act as the first filter on our hiring pipeline: run screening calls and shape the founders' shortlist.

Skills

People organisation

Prioritisation

Process improvement

Excellent writing

AI tools

Job description

ClaimSorted is an AI-native Third Party Administrator that manages claims operations for insurers. This London-based startup operates with founders directly, offering broad ownership from day one as the company scales.

We are seeking someone to define day-to-day operations, own candidate and employee experience end-to-end, and set the communications standard across internal and external touchpoints. This on-site role at our London office emphasizes fast execution and people leadership.