Growth-Oriented Internal Sales & Service Coordinator

Confidential; Dursley; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Auto enrolment pension scheme

28 days holiday

Free on site parking

Job summary

Confidential in Dursley is seeking an organised Internal Sales Coordinator to support customers with enquiries, quotations and orders in a busy, growing business. This permanent, full-time role combines internal sales, service coordination and business development to grow the service offering.

You will schedule servicing/calibration visits, liaise with engineers, prepare quotations and follow up opportunities while delivering exceptional customer service and cross-functional support.

Qualifications

• Previous experience in an internal sales, sales support, service coordination or customer service role.
• Strong organisational and scheduling skills.
• Excellent communication and relationship-building abilities.
• Experience preparing quotations and following up sales opportunities.
• Confidence working with customers, engineers and internal stakeholders.
• Good commercial awareness and a proactive approach to identifying opportunities.
• Willingness to learn technical products and services.
• Flexible and adaptable mindset in a growing business.

Responsibilities

• Coordinate and schedule servicing and calibration visits for customers
• Liaise with field engineers and allocate work based on geographical location and availability
• Prepare and issue quotations for equipment, servicing and calibration enquiries
• Follow up quotations and develop customer relationships to maximise conversion opportunities
• Process customer orders accurately and efficiently
• Act as a central point of contact for customer enquiries
• Work closely with internal teams to provide expert support and solutions for customers
• Collaborate with marketing to develop campaigns that raise awareness of servicing and calibration services
• Identify opportunities to grow and develop the service division
• Continuously build product knowledge and develop a strong understanding of the company's capabilities
• Support business growth by contributing ideas, improving processes and taking ownership of new initiatives

Skills

Internal sales

Sales support

Service coordination

Customer service

Organisational skills

Scheduling

Communication

Relationship-building

Business development

Proactive

Job description

Confidential in Dursley is seeking an organised Internal Sales Coordinator to support customers with enquiries, quotations and orders in a busy, growing business. This permanent, full-time role combines internal sales, service coordination and business development to grow the service offering.

You will schedule servicing/calibration visits, liaise with engineers, prepare quotations and follow up opportunities while delivering exceptional customer service and cross-functional support.