Growth Intelligence Manager - Customer Growth

Infopro Digital Services Limited; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Annual leave 25 days

Birthday off

Health cash plan

Employee assistance programme

Job summary

Infopro Digital Services Limited in London, England, seeks a Customer Growth & Intelligence Manager to transform customer insights into growth opportunities. You will identify opportunities in customer data, build targeted campaigns, engage stakeholders and measure commercial impact.

Across marketing, sales, and product, you will craft high-value customer programmes and activation strategies, driving adoption, retention and expansion in a multi-market environment.

Qualifications

• Bachelor's degree or equivalent qualification in Business, Marketing, Data Analytics, Strategy or a related discipline.
• 5-8 years of experience in Customer Intelligence, Customer Marketing, Growth Marketing, Lifecycle Marketing or related disciplines.
• Proven experience within a B2B SaaS, software, subscription or complex services environment.
• Strong analytical capability with advanced Excel skills and experience working with large datasets.
• Experience designing and optimising customer journeys across the customer lifecycle.
• Demonstrated success delivering customer marketing, demand generation or Account-Based Marketing programmes.
• Ability to translate customer insights into measurable marketing actions and business outcomes.
• Strong project management skills with experience working across multiple teams and stakeholders.

Responsibilities

• Consolidate and analyse customer data from multiple systems to support decision-making.
• Develop visibility across the customer lifecycle including onboarding, adoption, expansion and retention risks.
• Identify behaviours, engagement trends, adoption signals and growth opportunities.
• Build reliable analysis and reporting to support strategic marketing and commercial decisions.
• Provide customer intelligence that guides priorities and activation programmes.
• Develop segmentation models based on maturity, usage, value, growth and risk indicators.
• Prioritise target audiences, offers and markets based on objectives and impact.
• Support go-to-market decision-making through data-led recommendations.
• Help identify where activation efforts should be focused for maximum performance.
• Define and optimise customer journeys across the lifecycle.
• Activate lifecycle programmes with Demand Generation teams.

Skills

Analytical skills

Excel

Data analysis

Customer analytics

Lifecycle marketing

Cross-functional collaboration

B2B SaaS familiarity

Education

Bachelor's degree or equivalent

Tools

HubSpot

CRM systems

Marketing automation

Job description

Infopro Digital Services Limited in London, England, seeks a Customer Growth & Intelligence Manager to transform customer insights into growth opportunities. You will identify opportunities in customer data, build targeted campaigns, engage stakeholders and measure commercial impact.

Across marketing, sales, and product, you will craft high-value customer programmes and activation strategies, driving adoption, retention and expansion in a multi-market environment.