Growth-Focused Sales Account Manager

Confidential; Poole; On-site; GBP 30,000 - 42,000; Full time

Job summary

Talent Guardian is recruiting an experienced Sales Account Manager to join the office-based Sales team of a fast-paced, forward-thinking global solutions provider in Poole.

This is a commercially focused account-management role combining outstanding customer service with proactive sales activity. You'll manage and develop existing customer accounts, identify opportunities for growth and build trusted, long-lasting relationships.

Qualifications

• Previous account management, sales or customer-development experience within a B2B or B2C environment.
• Confidence selling over the telephone and through virtual meetings.
• A proactive and commercially minded approach.
• Ability to interpret customer data and convert insights into sales opportunities.
• Strong relationship-building and customer-service skills.
• Effective negotiation and influencing abilities.
• Excellent written and verbal communication skills.
• Confidence using CRM and ERP systems.
• Ability to manage your own workload and work with autonomy.
• Genuine interest in developing detailed product and industry knowledge.
• Tenacious, positive and collaborative approach.

Responsibilities

• Proactively contact existing customers by telephone and email.
• Manage and develop a portfolio of customer accounts.
• Identify opportunities to increase revenue and profitability.
• Analyse customer accounts to uncover additional product and sales opportunities.
• Promote relevant existing and new products to customers.
• Arrange appointments for Business Development Managers.
• Manage quotation requests and follow up on outstanding opportunities.
• Work with internal teams to confirm stock availability, pricing and delivery schedules.
• Maintain accurate customer, project and opportunity information within the CRM.
• Use CRM and ERP systems to identify opportunities for account growth.
• Develop an in-depth understanding of each customer, including key contacts, decision-makers and changing business needs.
• Schedule and support customer account reviews with Business Development Managers and Sales Support.
• Research relevant industry trends and recommend suitable products or ranges.
• Monitor customer feedback and NPS scores to identify areas for improvement.
• Resolve customer complaints professionally and within agreed timescales.
• Build strong working relationships across Sales, Marketing, Finance, Procurement, Fulfilment and Operations.
• Deliver a memorable and consistently high-quality service at every customer touchpoint.

Skills

Account management

Sales

Customer development

Telephone selling

Virtual meetings

Relationship-building

Negotiation

Communication skills

Data interpretation

Autonomy

Tools

CRM systems

ERP systems

Job description

Talent Guardian is recruiting an experienced Sales Account Manager to join the office-based Sales team of a fast-paced, forward-thinking global solutions provider in Poole.

This is a commercially focused account-management role combining outstanding customer service with proactive sales activity. You'll manage and develop existing customer accounts, identify opportunities for growth and build trusted, long-lasting relationships.